N-Compass consists of a powerful operational support system with a tightly integrated suite of applications, finely tuned ITIL processes, and a highly skilled team of engineers.
US-based NOC engineering team
Proactive monitoring, fault isolation, and incident management
Analytics including a CIO dashboard
Strategic infrastructure reviews by NDS consultants
geo-redundant (US-based), fault-tolerant, and available 24 x 7
NDS is ISO 27001 and ISO 27701 certified, one of few companies worldwide, ensuring client data and systems are secure.
N-Compass clients experience:
75% of all incidents are handled proactively versus reactively
Of the proactive tickets, 25% of incidents are detected and resolved prior to user impact
99.3% of closed tickets are not reopened
82.6% of tickets are successfully closed by the first engineer assigned
91.5% of incident tickets are resolved without escalating to vendors
Global support – 30% of managed devices located beyond US borders
NDS and our partners manage some of the most complex, mission-critical IT infrastructures in the world.